Privacy policy
GritGreen Farms Ltd respects the privacy of customers, business contacts and website visitors. This policy explains the information we use and the choices available to you.
1. Information we collect
Depending on how you use the website, we may collect your name, email address, telephone or WhatsApp number, account type, organisation name, delivery or billing address, order history, invoice and receipt details, support messages, login and security records, and technical information such as browser, device and server logs.
2. Why we use it
- To create and protect your customer account.
- To receive, confirm, prepare, deliver and support orders.
- To issue quotations, invoices, receipts and status notifications.
- To assess and manually approve eligible wholesale accounts.
- To answer enquiries, improve the website, prevent misuse and meet legal obligations.
3. Lawful and fair use
We aim to collect only information relevant to the purpose explained at the time. We use information to perform requested services, manage our legitimate business operations, comply with law, or act on consent where consent is required.
4. Who may receive information
Access is limited to authorised GritGreen personnel and service providers that help us operate the website, send communications, process an agreed payment method or complete delivery. Delivery details may be shared with the assigned delivery provider. We do not sell customer personal information.
5. Account, analytics and cookies
The website uses essential session technologies to keep accounts signed in and protect forms. If analytics is introduced, this policy and any consent notice will be updated before non-essential tracking is activated.
6. Retention and security
We keep information only as long as reasonably necessary for orders, customer service, accounting, security and legal obligations. We use access controls and other practical safeguards, but no internet system can promise absolute security.
7. Your choices and requests
You may ask to access or correct information we hold about you, request deletion where legally available, object to certain uses, or withdraw consent for a consent-based activity. Some order, invoice or accounting records may need to be retained.
8. Children
Customer accounts and orders are intended for adults or authorised representatives of an organisation. We do not knowingly invite children to create ordering accounts.
9. Contact and complaints
Send privacy requests to info@gritgreen.co.tz. You may also seek guidance from Tanzania’s Personal Data Protection Commission where applicable.
10. Changes
We may update this policy as the website, services or legal requirements change. The date at the top identifies the current version.