Freshness and returns
Please inspect products when they arrive. If something is missing, incorrect or in unacceptable condition at handover, tell us the same day so the team can review it fairly and quickly.
What may qualify for review
- A product or quantity is missing.
- The product delivered is different from the confirmed order.
- The pack is damaged or the product is in unacceptable condition when received.
- There is another clear fulfilment error attributable to GritGreen or the assigned delivery handover.
How to report a concern
Contact customer support on the day of delivery. Provide the order reference, affected product and quantity, a short explanation, and clear photographs where possible. Keep the product and packaging until the team responds.
How we resolve it
After reviewing the order and available evidence, GritGreen may replace the affected item, issue an appropriate credit or refund, or offer another reasonable remedy consistent with the circumstances and applicable law.
Items we normally cannot accept back
Because greens and herbs are perishable, we normally cannot accept a change-of-mind return after a correct order has been received, or a concern caused by storage, handling or delay after handover. This does not remove rights that apply by law.
Refund timing
If a refund is approved, the method and expected timing will be confirmed with the customer. Processing time may depend on the original payment channel.