Terms of service
These terms apply to use of the GritGreen Farms Ltd website and customer ordering service. Product availability, final delivery timing and any applicable delivery charge are confirmed for each order.
1. Accounts
You must provide accurate information, keep your password private and use the account only for lawful orders. Business registration does not automatically grant wholesale pricing. Wholesale access is activated only after manual review and approval by GritGreen staff.
2. Products and availability
We aim to describe products, ingredients, pack sizes and retail prices clearly. Fresh-produce availability can change with harvest conditions. A submitted order is a request until GritGreen confirms the products, quantities, price and fulfilment details.
3. Prices
Public catalogue prices are retail prices in Tanzanian shillings. Approved wholesale prices appear only inside approved accounts. The price shown for the customer’s assigned tier when the order is confirmed applies, unless both parties agree otherwise in writing.
4. Ordering one day ahead
Orders must be placed at least one calendar day before delivery. An order placed today can be requested for tomorrow or later; same-day delivery is not offered. Availability and the delivery time window must still be confirmed by GritGreen.
5. Delivery charge
The delivery provider’s confirmed charge is shared equally: GritGreen contributes 50% and the customer pays 50%. The customer’s share is disclosed before final order confirmation and may depend on distance, access, timing and provider availability. Collection from the agreed GritGreen location may be available without a delivery charge.
6. Payment and documents
Payment follows the method confirmed for the order. An invoice is issued after pricing and fulfilment details are confirmed. A receipt is issued only after GritGreen records payment. A receipt is not proof of payment until it has been issued for that order.
7. Changes and cancellations
Contact GritGreen promptly if an order needs to change. Because products are harvested and prepared for confirmed orders, a change or cancellation may not be possible after preparation begins. Any agreed charge will be explained before it is applied.
8. Freshness concerns and returns
Inspect the order on arrival and follow the Freshness and returns policy for a missing, incorrect or damaged product. Customer rights that cannot lawfully be excluded remain unaffected.
9. Website use
Do not attempt to access another customer’s information, interfere with the website, misuse ordering or support channels, or copy GritGreen branding and content without permission.
10. Responsibility
We will use reasonable care in operating the service. Fresh produce must be stored and handled appropriately after delivery. Nothing in these terms excludes responsibility or customer rights that cannot legally be excluded under Tanzanian law.
11. Governing law and contact
These terms are governed by the laws of the United Republic of Tanzania. Questions may be sent to info@gritgreen.co.tz.