1. Joining and partner access
An existing GritGreen account holder may accept these terms and activate a separate Referral Partner Portal automatically. Each active partner receives one personal code. The partner must keep account credentials secure and ensure payout information is accurate.
2. Eligible referred orders
An order is attributed when a customer enters an active referral code during checkout and GritGreen records that code against the order. The code must be entered before the order is submitted. Partners may not use their own code on their own purchases.
3. Commission calculation
The launch commission rate is 5% of the eligible product subtotal. Delivery charges, VAT, discounts, returned or refunded items, cancelled orders and unpaid amounts are excluded. The rate stored when the order is attributed governs that order; a later rate change applies only to future orders.
4. Qualification and payout
Commission begins as pending. It becomes qualified only after the order is delivered or completed and customer payment is recorded as paid. Finance verifies payout details and records the payment method and transaction reference before an amount is shown as paid. A pending or qualified figure is not proof that money has been paid.
5. Order visibility and customer privacy
The partner portal may show the order reference, products, quantities, fulfilment stage, eligible sales value and commission status. It does not reveal the customer’s name, phone, email, delivery address, invoice or payment credentials. Partners must not attempt to obtain or misuse private customer information.
6. Reversals, misuse and suspension
Commission may be reversed when an order is cancelled, unpaid, refunded, duplicated or found to be fraudulent. GritGreen may suspend a partner account or referral code for misleading promotion, spam, self-referral, manipulation, impersonation or conduct that may harm customers or the GritGreen brand. Valid earned records remain auditable by authorized staff.
7. Communications and programme changes
GritGreen may send security codes, order-stage notices, commission statements and payout confirmations to the registered email address. Material changes to the programme rate or terms will apply prospectively and will be communicated through the website or partner portal. Questions may be sent through the website’s customer-support page.